Privacy Statement

TopUpMobile.now is a global platform for all prepaid top-up needs, available in any country, at any time, in any language. Supporting multiple currencies, we make purchasing over 16,000 prepaid products simple and accessible worldwide.

Introduction

This Privacy Statement outlines how we process your personal data when you use our services or visit our websites. We comply with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), ensuring that all personal data is handled lawfully and transparently. By using our services, you acknowledge and accept this Privacy Statement.

Personal Data We Collect

We collect data you provide directly to us, including but not limited to your name, email address, phone number, date of birth, residential address, login credentials, order ID, device information, IP address, payment details, and any other information you provide. Sensitive data, such as ID verification documents, may also be collected to comply with legal obligations like anti-money laundering requirements.

How We Use Personal Data

• To create and manage your account and process transactions;
• To communicate with you about our services, updates, and promotional offers;
• To verify your identity and prevent fraud and illegal activities;
• To improve our services, enhance user experience, and conduct data analytics;
• To comply with legal obligations and respond to regulatory requirements;
• For other legitimate business purposes.

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds: Consent, performance of a contract, compliance with legal obligations, and legitimate interests pursued by us or a third party.

Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes outlined in this statement or as required by law. Data is securely deleted or anonymized once no longer required.

Data Sharing and Third Parties

We may share your personal data with service providers, including payment processors (e.g. Klarna, PayPal, Adyen), customer support tools, marketing partners, analytics services, and fraud prevention tools. All third parties are contractually obligated to process data in accordance with applicable data protection laws and ensure confidentiality.

International Data Transfers

Your data may be transferred outside of the European Economic Area (EEA). We implement appropriate safeguards such as Standard Contractual Clauses to ensure that your data is adequately protected.

Cookies

Our websites use functional, analytical, and tracking cookies to enhance user experience. Some cookies are set by third parties. For more information, please consult our separate Cookie Statement. You can manage your cookie preferences at any time.

Your Rights

You have the right to request access to, rectification, or erasure of your personal data, and to restrict or object to its processing. You may also request data portability. Please submit any such requests to privacy@topupmobile.now. To help us verify your identity, we ask that you use the same email address you registered with.

Complaints

If you believe that we have not handled your personal data properly, you may contact our Data Protection Officer at dpo@topupmobile.now or lodge a complaint with the Estonian Data Protection Inspectorate.

Changes to this Privacy Statement

We may update this Privacy Statement periodically. Changes will take effect as soon as they are published on this page. Please check back regularly to stay informed.

Contact Information

Version date: 26/03/2025